Paycor Customer Service
Paycor’s Customer Hub
Paycor’s Customer Hub is the spot to find answers to all your Paycor questions with valuable
resources and tips.
Nearly 2 Million Users
Our HR solutions support nearly 2 million users across 50 states.
30+ Years of Experience
Paycor has more than 30 years in the HCM industry.
Best-in-Class Implementation
We provide the hands-on guidance, expert support and tools needed to ensure a seamless transition.
40k+ Customers
Paycor serves more than 40,000 customers nationwide.*
Paycor HR Center of Excellence
The HR Center of Excellence (HR COE) serves as your go-to resource for expert advice and inspiration. It’s full of timely articles, industry news, tips & trends, whitepapers & guides, case studies, and valuable templates.
The CORner, an Exclusive Customer Community
An invitation-only community for Paycor customers, The CORner is the place to network with other HR leaders, share best practices, and be the first to learn about exciting things happening at Paycor. We also offer exclusive industry resources, discussion groups, product information, and networking opportunities to help support you.
GUIDE Implementation
Paycor’s implementation process, GUIDE, partners with our customers throughout the process to ensure a smooth transition. The process includes data extraction, configuration, training, and a transition readiness assessment, including access to a change management toolkit and various training options.
Paycor Training Hub
The thought of learning new HR software can be daunting, but we’re there every step of the way. In the Training Hub, you can easily register for classes and browse learning content at your convenience in our user-friendly training portal. Training can be accessed via virtual classrooms or recorded webinars.
Paycor Webinars
We host award-winning, regularly scheduled, customer-exclusive webinars, where HR industry experts discuss trends and best practices to help with better business management. We also hold multi-day Virtual Summits during the year full of timely information, compliance and regulation updates, and insider tips.
Paycor User Groups
Whether it’s a scheduled event at a local hotspot or a virtual meetup, Paycor-hosted user groups give you the opportunity to get together with fellow Paycor users in your area and industry. These events enable you to connect, network, and learn more about the Paycor solutions you use daily.
Annual Customer Events
In addition to our local user group events, we host two premier customer events each year, designed to help you stay ahead of the curve in HR and compliance, and get the most out of your Paycor investment.
Paycor Connect+: This exclusive event brings together our customers for an immersive, in-person experience focused on strategic HR leadership. Gain insights from inspiring keynotes, deep dive into breakout sessions, and connect with fellow HR leaders.
Paycor Customer Advantage Summit: This day-long virtual event welcomes all Paycor customers to deepen your product expertise and also stay on track with the continuous innovations happening in our solutions.
Paycor Support Center
When you have questions or need help, you can quickly and easily access our omni-channel support network that offers multiple ways to get in touch, including phone support, live chat with a Paycor advocate, create-a-case online, or by using the in-app Search Knowledge functionality.
Our Premium Support option offers a team that can quickly and accurately support your business with enhanced after-hours support and 24×7 availability, as well as a dedicated phone line and bi-weekly review meetings.
Paycor Marketplace
Paycor offers a dynamic network of best-in-breed technology partners, ensuring seamless connections that drive your success. We love to partner with the third-party apps your business currently uses and introduce you to our network of 300+ cutting-edge solutions.
Ambassador Program
Are you passionate about helping others? Are you interested in helping other HR leaders find the right technology for their businesses? Join the Paycor Ambassador Program and become a reference! Members can receive monthly gift cards or donations to a charity of your choice for participating and sharing feedback with prospective buyers.
Referral Program
We value your partnership and would love the opportunity to support more organizations like yours through our referral program. If your referral company has 99 employees or fewer, you can receive a $100 Amazon gift card and $100 invoice credit. For companies with 100-249 employees: $200 gift card and $200 invoice credit. For companies with 250 employees or more: $300 gift card and $300 invoice credit.
Paycor Advantages
When you win, we win. In fact, one of our guiding principles is “Take Care of Customers First,” and it’s not something we take lightly! Here are some of the assets and advantages available to you as a Paycor customer.
Customer Advantage Brochure —
Paycor provides a suite of unique resources to empower leaders like you! Click to discover the level of service that we offer.
User Groups —
Connect, network, and learn about Paycor solutions with other customers in your area or industry.
Case Studies —
We want to highlight your success! Feature your company in a case study.
Reviews —
Provide feedback about your Paycor experience in online reviews.
We’re here when you need us.
“Ever since we switched to Paycor, we’ve had no problem with communication. They treat us as if we’re their only client.”
Casey M., Executive Director
“The implementation team didn’t shove us off when we had questions. Paycor also included our everyday working team on the calls—and that makes a big difference.”
Dona M., Director of Operations, Medical Practice
Resources
Get expert HR advice and thought leadership on the latest trends that affect your business.
Article
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The Paycor Customer Advantage
Discover all the perks and incentives of being a Paycor customer. Paycor is committed to giving leaders the technology and expertise they need.
Guides + White Papers
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Unlock the True Power of HR
Learn how to prove the value of HR to executives. Download the free guide now to get started.
Services + Support
“Taking Care of Customers” is Paycor’s most important guiding principle. Learn how we support and empower our customers.